Business Name: Cybervise Limited
Business Website Address: www.cyberviselimited.com
Contact Name & Info:
Carmen Krupar
513-484-9669
Internet marketing or Web/Interactive services you provide:
· Website Optimization Services
· New Navigation - Information Architecture
· Website Maintenance Services
Other marketing and related services offered:
Education Services – guest speaker
Time in business / Experience of Principals and/or Staff:
Carmen = Since 1998
Cybervise = Since 2006
Unique Selling Proposition :
We work with companies that have an existing website to help improve what they already have and create a tool that will grow their business. Our core business is not the technical work of building/fixing website, but customer service. We answer the phone. We turn work around quickly. We work with customers to create a pricing proposal that will allow them to get started with the budget they have. We are interested in a long-term relationship, we don’t want to sell you on a project and then finish and walk away.
Describe your typical client profile (size of company, industries):
Small to medium sized companies that have a website that has been live at least for three months, most of our customers are located in Ohio, so we can meet them in person. Usually our customers do not have in-house staff that can work on the website on a regular basis. We also work with a few IT/Network Services companies, a couple of Business Coaches and a couple of graphic designers/marketing firms to help with customer service & site building for their clients.
Case study of a successful client, project or design portfolio sample:
www.puretranquilitysalon.com – I received this customer recently through a referral. The website had not been changed since the business was launch in January 2007. Once the site had launched, their designer no longer wanted to help them and passed them off to someone else. They had not been able to reach the new person for over six months. Lack of website updates was costing the salon money. The pricing for all of their services is listed on the website and some of prices were off $20/hour. The salon was having to honor the pricing since it was posted on their website. Once I received their email with the list of changes needed on the site, I was able to track down the login information to their hosting and account and make the changes within two hours of the first contact.
What is one important trend or problem in your clients need to address, & how do you provide clients solutions to it? Customers come to us because they are unhappy with their current vendor. The upset usually happens because of lack of response and communication. We focus on the details. Even the smallest web change is priority to us, while at the same time people are waiting for months to get simple changes from their designers.
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